Shipping policy
At CardVis, we work hard to process and ship your orders as quickly and carefully as possible. Please review our shipping policy below for details about shipping methods, delivery estimates, tracking, and delays.
1. Shipping Methods & Estimated Delivery Times
We currently offer the following shipping options through USPS:
- USPS Ground Advantage: Typically 2–5 business days
- USPS Priority Mail: Typically 1–3 business days
Please note that all delivery times are estimates provided by USPS and are not guaranteed. Actual delivery times may vary depending on your location, carrier volume, weather conditions, holidays, and other circumstances outside our control.
2. Order Processing Time
Orders are processed within 5-10 business days after payment is received.
Processing time refers to the time it takes us to prepare, pack, and ship your order. This is separate from the shipping time provided by the carrier.
Orders are not expected to be processed or shipped on weekends or holidays.
3. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number.
You can use this tracking number to monitor the status of your package directly through the USPS tracking system.
Please allow a short period of time for tracking information to update after your order has been marked as shipped.
4. Delays / Shipping Issues
CardVis is not responsible for shipping delays caused by the carrier, weather conditions, customs, high mail volume, or other factors outside our control.
Delivery dates are estimated by the carrier and may occasionally be delayed.
If your package is delayed, marked as delivered but not received, or appears lost in transit, we recommend contacting USPS directly first, as they may have the most up-to-date information regarding your shipment.
5. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If an incorrect or incomplete address is provided and the package is returned to us, the customer may be responsible for paying additional shipping charges to have the order re-shipped.
CardVis is not responsible for orders shipped to an address entered incorrectly by the customer.
6. Lost, Stolen, or Marked Delivered Packages
Once an order has been handed over to USPS, CardVis is not responsible for lost, stolen, or missing packages that are marked as delivered by the carrier.
If your tracking shows that your package was delivered but you cannot locate it, please:
- Check around your delivery location
- Ask household members or neighbors
- Contact your local post office
- Reach out to USPS directly for assistance
7. Shipping Charges
Shipping charges are calculated at checkout unless otherwise stated.
Any shipping fees paid are non-refundable once the order has been shipped, except where required by law.
8. Contact Us
If you have questions about your order or need help with shipping-related issues, please contact us at: contact@cardvis.com